Swimming Pool Help Center

Do your automatic pool cleaners require an additional motor to run them?

My cleaner won't climb the walls of my vinyl liner pool. Why?

Will the cleaner pick up leaves?

Which cleaner will clean my entire pool?

How do the cleaners work?

Will the cleaners get rid of algae in my pool?

Will my skimmer still skim with the cleaner attached?

Do I have to run my pump longer?

Will the cleaners work in all types of pools?

Where does the cleaner hook into my pool?

How do I install the cleaner?

Can I use my own vacuum hose?

Will the cleaner work under my solar cover?

How long is the cleaner’s warranty?

How do I make a warranty claim?


	None of the automatic cleaners we carry require an additional motor - all run from the water pressure created by the pool pump.

Depending on the angle of the pool floor to the pool walls, the cleaner may not be able to "climb" the "slope." Picture the cleaner on the pool bottom at the intersection of where the pool wall meets the bottom at a sharp angle, (like the walls in your house). The cleaner will not be able to make the transition. The cleaner may not climb walls of some vinyl pools or pools with safety ledges. Confirm proper hose length. Please note that the Navigator is not designed to climb walls or drive up steep slopes.


	All cleaners will vacuum away dirt, small leaves, bugs, (just about anything that may fall into your pool), and deposit them in your filter for easy disposal.


	Kreepy Krauly and the Baracuda Alpha 3 clean the walls and floor of an in ground pool, while the Navigator only does the floor. While the cleaner will clean most of your pool, you will need to occasionally brush hard-to-clean areas such as swim-outs or steps.


	The water flow moves the flapper which propels the cleaner around the pool.


	No. A pool cleaner does not kill the algae, pool chemicals do. The cleaner will clean the dead algae along with other loose debris.


	Yes it will. Because the cleaners use between 14 to 25 gallons per minute to operate, the average pool system (which operates at 50 - 75 gallons per minute) will have more than adequate skimming action.


	No. You don't have to run your pump any longer than without the cleaners.

The Kreepy Krauly and Baracuda will work in concrete, fiberglass, tile and vinyl-lined pools. The Navigator has two models - one designed for vinyl and the other for concrete (gunite) pools. The cleaners are easy on your vinyl liners, with only the soft foot pad and seal in contact with your liner. However, some vinyl-lined pools have deteriorated liners due to pool water chemistry, sunlight, and other factors. Naturally, the cleaners can't be held responsible for deteriorated vinyl liners. You may want to have a pool professional check your liner prior to installation.


	The cleaners can be connected to the skimmer or a dedicated suction line. No extra pumps or special equipment are needed, because the cleaner works with your pool's existing filtration system.


	Most pool owners find it easy to install. You won't need any tools, because everything simply snaps together. Packaged with your cleaner is a video explaining installation, plus an Installation and Operation Manual. Please review both before installing the cleaner. For a standard installation, you'll easily be finished in 15 minutes or less.

The hose plays a very important role in the performance of the cleaner. We recommend using the manufacturer-recommended hose only. Why? Because the cleaner's hose is designed to provide the mobility needed to ensure proper cleaning performance. The use of a non-cleaner hose will hinder the performance and will void the warranty. Note: In cold water 60° or less, water flow must be increased to compensate for reduced flexibility of hose and diaphragm. Cleaner hoses should not be coiled up for storage. If you have coiled them, take the sections apart and lay them straight in the sun. Once the curls are removed, the hose should be usable.


	Yes. However, the hose needs to float freely in order to clean the entire pool.

The warranties are as follows:

Kreepy Krauly has a 5-year limited warranty on defects in materials and workmanship which starts at the date of purchase. It also includes 20 years on the one operational moving part, the flapper, and 2 years on defects in materials and workmanship which affects the operation of the hose.

Baracuda has a 5-year limited warranty on defects in materials and workmanship which starts at the date of purchase.

Navigator has a one year bumper to bumper warranty. Everything is covered including reasonable wear and tear, including shoes, flap and wings. Year two covers everything except shoes, wings, and flaps but includes hoses. Years three to five warrant all non-moving parts excluding hoses.


	Simply contact us at 1-800-684-5494. We will replace the defective part for you. Any labor costs incurred for the repair or replacement of warranted parts are your responsibility.

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