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1959 - 2024 |
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WARRANTIES & RETURNS
All products sold by North West Wholesale are covered by the manufacturer's warranty. Warranty on the In-ground Steel Kits is 25 years. Liners are lifetime pro-rated warranty after the first season. The warranty is against manufacturing defects only.
You may return any unopened, unused product to us shipping prepaid plus our original shipping cost within 14 days of purchase, when accompanied by the original sales slip. Goods cannot be returned without an authorization number from North West. A 20% restocking charge will be charged to cover our costs. SPECIAL ORDER ITEMS such as custom fit liners, covers, in-ground pools, etc. may not be cancelled or returned after the manufacturing process has started. In the case of a liner that is defective, it will be unconditionally replaced or corrected by the manufacturer and all shipping charges will be reimbursed. Warranty on all products are covered by the original manufacturer. The original manufacturer will repair or replace and defective goods.